In Part 1 of this blog post, we shared two options your lab has for using your LIMS to promote exceptional customer service: EMR integration and a provider portal. We also explored a few features your portal must have to be effective.
Customer service is a critical piece of the diagnostic testing process. In a complex industry where timely analysis and results are paramount, excellent customer service and effective communication can be competitive differentiators for your lab.
During the COVID-19 pandemic, the world has developed a renewed interest in, and placed an emphasis on, diagnostics. As a result, new companies and laboratories are being established across the U.S. to support the need for diagnostic testing.
When it comes to managing a clinical laboratory service, getting procedures done on time and accurately is only part of the total equation. After health records have been acquired, tests have been run, and results compiled, someone has to pay for...